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Terms of Service

Last updated: June 18, 2026

1. Acceptance of Terms

By accessing or using the FairFirm.org platform (the “Platform”), including any of its features, tools, or content, you agree to be bound by these Terms of Service (“Terms”). Use of the Platform constitutes your full and unconditional acceptance of these Terms. If you do not agree to these Terms, your only remedy is to stop using the Platform immediately.

Users under the age of 13 are not permitted to use the Platform under any circumstances. Users between the ages of 13 and 17 (inclusive) may only use the Platform with the express consent of a parent or legal guardian, who accepts these Terms on the minor's behalf. By allowing a minor to use the Platform, the parent or guardian agrees to be bound by these Terms and accepts full responsibility for the minor's use.

FairFirm may update these Terms at any time. When material changes are made, FairFirm will provide notice via email to your registered address and/or through an in-app notification. For paid subscribers, FairFirm will provide at least 30 days' notice before material changes take effect. Your continued use of the Platform after the notice period constitutes acceptance of the updated Terms. If you do not accept updated Terms, your only remedy is to cancel your subscription and stop using the Platform.

2. Operator Identity

FairFirm.org is operated by Mark Krawczyk, who serves as the accountable operator and data controller under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), SC 2000, c 5, and Alberta's Personal Information Protection Act (PIPA), SA 2003, c P-6.5. All contractual obligations under these Terms are obligations of the operator in that capacity.

The platform is subject to a planned and documented internal ownership transition. This transition is a private arrangement between the current operator and the incoming principal. It does not affect: (a) the continuity of any user's service; (b) the enforceability of these Terms against the operator; (c) the handling of any user's personal data; or (d) any user's rights or remedies under these Terms.

The operator for all purposes — including receipt of legal notices, data access requests, and dispute communications — is reachable at admin@fairfirm.org.

3. Service Description

FairFirm is an AI-powered document analysis tool. It analyzes uploaded legal documents, identifies clauses that deviate statistically from market standards, assigns a Fairness Score, and generates informational output including flag summaries, advocate actions, and template documents.

FairFirm is not a law firm. FairFirm does not provide legal advice, legal opinions, or legal representation. No attorney-client relationship is formed by any use of the Platform. Fairness Scores are statistical observations reflecting deviation from observed market norms in comparable documents — they are not legal conclusions, not determinations of legality, and not opinions about what the law requires.

All output generated by the Platform is for general informational purposes only. AI output may contain errors or inaccuracies. FairFirm does not review documents for legality — only for statistical deviation from market norms. FairFirm does not guarantee the accuracy of any AI output.

The Auditor, Advocate, FairDraft, Vault, Chatbot, and Silent Coach (when launched) are software tools only — not legal services. The enterprise features Firm Shield and Intelligence Vault are software tools — not legal counsel. No use of any FairFirm tool constitutes legal advice or a legal service of any kind.

4. Account Registration

To access most features of the Platform, you must register an account. You agree to provide accurate, current, and complete information at registration and to maintain the accuracy of that information throughout your use of the Platform.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify FairFirm immediately at admin@fairfirm.org if you believe your account has been accessed without authorization. FairFirm is not liable for any loss or damage resulting from unauthorized access to your account that occurs before you provide such notice.

You may only hold one account. Account sharing is prohibited. FairFirm may suspend or terminate accounts at its sole discretion for violations of these Terms, including for suspected account sharing or circumvention of scan limits.

5. Subscription Plans and Credits

FairFirm offers the following service tiers:

  • Scout (Free): 1 scan per month. Partial results (top 3 red flags shown). No chatbot, Advocate, or FairDraft access. Documents deleted within 24 hours. Free scans do not count toward charity donation triggers.
  • Credits (À la carte): 1 credit = $1.99; 5 credits = $7.99; 15 credits = $19.99. Full audit, 1 Advocate action per scan, 48-hour Vault access, basic document-scoped chatbot. Credits never expire — see the Credits Discontinuation clause below for the full commitment.
  • Deep Scan ($15 per scan): A single enterprise-grade analysis of one document. Deep Scans never expire and appear in your account as a separate balance from standard Credits. On any document upload you may choose to use a Deep Scan credit instead of a standard scan. Deep Scans are recommended for Master Service Agreements, vendor contracts, data processing agreements, and other complex B2B documents. Powered by FairFirm — provides clause-by-clause breakdown, indemnification schedule analysis, SLA and liability cap review, absent-protection flagging, and jurisdiction-specific risk flags.
  • Peace of Mind ($12/month or annual): 10 scans per month. Full Advocate suite, FairDraft access, 1 GB Vault retained indefinitely, full chatbot (document-scoped and general), priority processing, document health alerts, 1 legal aid match per month.
  • Guardian ($24/month): 30 scans per month. Everything in Peace of Mind plus priority chatbot with multi-document context, advanced Advocate with all formats regenerable at no extra cost, document health alerts with re-scan included, Bundle Audit (scan several related documents as one scan), Case Files (group a dispute into one exportable timeline), Situation Mode (guided help for evictions, debt collectors, and more), 5 GB Vault, and Silent Coach access when launched.

Monthly subscriptions are billed on your signup date each month. Annual plans are billed upfront in full at the time of purchase. FairFirm reserves the right to change pricing with 30 days' written notice to existing paid subscribers. Existing subscribers are locked at their current rate until they cancel or change their plan. Price changes for future purchases do not affect existing active subscriptions during the notice period.

Enterprise tiers (Firm Shield, Intelligence Vault) charge overages at disclosed rates. FairFirm will notify users at 80% of their scan limit before additional charges apply. No overage charge will be applied without prior notification.

Credits Discontinuation Commitment

FairFirm commits that credits, once purchased, do not expire. In the event FairFirm elects to discontinue the credits product entirely, the following process applies:

  • (a) FairFirm will provide a minimum of 90 days' written notice to the registered email address of any user holding unused credits;
  • (b) users with unused credits at the time of discontinuation will receive a cash refund calculated at the actual per-credit price paid in their most recent credit purchase transaction — not at any other rate, rack price, or blended average;
  • (c) credits purchased as part of a bundle (e.g. 5 credits for $7.99) will be refunded at the per-credit bundle price paid ($1.60/credit in that example), not at the single-credit price ($1.99);
  • (d) this clause applies only to complete discontinuation of the credits product. Changes to credit pricing for future purchases, changes to what credits can be redeemed for, or changes to scan limits do not trigger this clause.

This discontinuation commitment is a contractual obligation to existing credit holders and survives any change in FairFirm's ownership, operator, or corporate structure.

6. No Refund Policy

No Refund Policy — Read This Carefully

Nothing in this Refund Policy excludes, limits, or modifies any consumer protection right that cannot be excluded, limited, or modified under Alberta's Consumer Protection Act, RSA 2000, c C-26.3, the Electronic Commerce Act, SA 2001, c E-6.5, or other mandatory applicable legislation. Where such rights exist and apply to a specific user's purchase, they operate alongside and in addition to FairFirm's stated refund policy — FairFirm's policy does not replace or override mandatory statutory consumer rights. Users who believe a mandatory statutory right applies to their situation should contact admin@fairfirm.org before initiating any payment dispute.

Subject to your mandatory statutory rights described above: ALL SALES ARE FINAL. FairFirm does not issue cash refunds except as described in the Credits Discontinuation clause above.

  • Credit purchases: Non-refundable once credits are allocated to your account, regardless of whether they have been used.
  • Monthly subscriptions: Non-refundable for the current billing period after the billing date, even if you cancel mid-period. Cancellation takes effect at the end of the paid period — you retain full access until that date. No prorated refunds.
  • Deep-Scan fees ($15/doc): Non-refundable once processing has begun.
  • One-time credit purchases: Non-refundable in all circumstances, subject to the Credits Discontinuation clause above and any mandatory statutory rights.

What this means for you

In plain terms: when you pay for a subscription or credits, that payment covers the access and credits you receive immediately. If you cancel a monthly plan partway through the month, you keep full access until the month ends — you just won't be charged again. If you decide the platform isn't right for you, you can cancel going forward at any time with no penalty. This policy exists because FairFirm's services involve immediate AI processing and infrastructure costs at the time of purchase, which cannot be recovered after the fact.

Annual Plan — 7-Day Condition

Annual subscriptions may be cancelled for a credit reallocation within 7 days of the initial purchase date, subject to the following conditions: (a) zero credits have been consumed from the annual allocation during that 7-day period; and (b) zero scans have been initiated, regardless of whether they completed successfully. The credit reallocation will reflect the pro-rated value of unused scans at the per-scan rate applicable to the annual plan purchased — not the rack rate of any individual credit or scan. If any scan has been initiated or any credit consumed during the 7-day period, the annual plan is non-refundable in full from the date of purchase.

To the extent any mandatory cooling-off period under Alberta's Consumer Protection Act, RSA 2000, c C-26.3, or other applicable legislation that cannot be contractually waived applies to this agreement, those statutory rights are not excluded by this policy. FairFirm's refund terms operate alongside, and do not replace, any such mandatory statutory rights. Users who believe a mandatory cooling-off right applies to their purchase should contact admin@fairfirm.org before initiating any payment dispute.

Credit Reallocation — Server-Side Failure Only

The sole exception to FairFirm's no-refund policy is a credit reallocation in the event of a confirmed server-side audit failure. A server-side failure is defined exclusively as: an audit that was initiated, a credit was deducted, and the audit record in FairFirm's system was recorded with a status of ‘failed’ — meaning FairFirm's infrastructure returned no usable output due to a technical error originating on FairFirm's servers.

The following do not constitute a server-side failure and do not qualify for reallocation under any circumstances:

  • (a) a completed audit result that the user disagrees with;
  • (b) a Fairness Score the user considers inaccurate or unfair;
  • (c) flagged clauses the user believes were incorrectly identified;
  • (d) output the user finds unhelpful, incomplete, or unsatisfactory;
  • (e) a clause excerpt the user cannot locate in their document (see the AI Accuracy section for that specific remedy);
  • (f) any dissatisfaction with the AI's analysis, tone, or depth.

To request a reallocation: email admin@fairfirm.org within 7 days of the failed scan, including your registered account email and the document ID shown in your dashboard. FairFirm will verify the failure status against its server records. If confirmed, a credit equal to the cost of the failed scan will be reallocated to your account. Reallocation is issued as platform credits only — never as a cash refund. Reallocation is granted at FairFirm's sole discretion and is the exclusive remedy for a failed scan.

Chargeback Policy — Contact Us First

Before initiating any payment dispute, chargeback, or reversal request with your bank, credit card issuer, or payment network, you must contact FairFirm at admin@fairfirm.org and allow 5 business days for FairFirm to review and respond. This requirement exists because FairFirm's payment processor imposes a non-refundable dispute processing fee of up to $25 USD per chargeback filed, regardless of outcome.

If a chargeback is initiated without prior written contact to FairFirm at admin@fairfirm.org, the following consequences apply automatically and without further notice:

  • (a) your account will be suspended immediately upon FairFirm receiving notice of the dispute from its payment processor;
  • (b) FairFirm will contest the chargeback in full and submit all available evidence of your agreement to these Terms, your use of the platform, and your failure to contact FairFirm prior to initiating the dispute;
  • (c) if the chargeback is resolved in FairFirm's favour, your account may be permanently terminated;
  • (d) if the chargeback is resolved against FairFirm, your account will be permanently terminated and FairFirm reserves the right to recover the dispute processing fee as a debt owed, to the extent permitted by applicable Alberta law.

FairFirm's refund and billing policies have been disclosed to and accepted by its payment processor. Users who proceed to purchase acknowledge they have read and understood this policy.

7. Zero Data Retention and Document Storage

FairFirm operates a Zero Data Retention (ZDR) policy for free and credits tier users. Documents uploaded on the free (Scout) tier and Credits tier are automatically deleted from FairFirm's storage systems within 24 hours of the scan completing. Extracted text from those documents is nulled (set to empty) immediately after the audit completes for these tiers.

The document hash (a one-way SHA-256 cryptographic fingerprint of the file) is retained indefinitely for duplicate detection purposes only. The hash contains no readable personal content and cannot be reversed to recover the original document.

For Peace of Mind and Guardian tier users, documents are stored in the Vault for the duration of your active subscription. Peace of Mind users receive 1 GB of retained storage; Guardian users receive 5 GB. You may delete any document at any time via the Vault. Deleted documents are permanently removed from Supabase Storage. See the Force Majeure and Storage Availability section for the limits of this storage commitment.

FairFirm does not sell, share, or use document contents to train AI models without your explicit opt-in consent. See the Privacy Policy for full details.

8. AI Output Disclaimer — Unauthorized Practice of Law

FairFirm is not a law firm. Its AI system is not a lawyer. No use of FairFirm creates an attorney-client relationship of any kind.

Fairness Scores represent statistical deviation from observed market standards in comparable documents — they are not legal opinions, legal advice, or determinations of legality. FairFirm's output does not represent what the law requires in any jurisdiction.

Any “your rights” language provided in audit output is general information only, framed as “Generally speaking, in many jurisdictions...” and must be verified with a licensed attorney before you rely on it for any decision.

Advocate output (dispute letters, negotiation scripts) are drafts only — the user must review them with a qualified legal professional before sending. FairDraft documents are general templates only — not attorney-drafted, not jurisdiction- verified beyond the general parameters selected, and may require witnessing, notarization, or execution formalities depending on document type and jurisdiction. Wills, Powers of Attorney, and Personal Directives in particular carry additional jurisdictional requirements not addressed by FairFirm's templates.

Silent Coach output is general rights information only — not legal advice in real-time situations. User assumes full responsibility for any action taken based on FairFirm output. FairFirm strongly recommends consulting a licensed attorney for any serious legal matter.

AI Clause Accuracy — Reporting Process

FairFirm's AI may in rare cases reference a clause excerpt that does not appear verbatim in your original uploaded document. This is a known limitation of large language model AI systems. If you believe a clause excerpt in your audit result cannot be located in your original document, you may report this using the in-app feedback mechanism (thumbs down → error report on the specific flag).

The following process applies to accuracy dispute reports:

  • (a) reports must be submitted within 14 days of the audit completion timestamp recorded in FairFirm's system — not from when the user first views the results;
  • (b) FairFirm will review the report against the original extracted document text retained in its system;
  • (c) if the discrepancy is confirmed on FairFirm's end, a credit equal to the cost of the affected scan will be reallocated to the user's account;
  • (d) a credit reallocation as described above is the sole and exclusive remedy for AI clause accuracy disputes — FairFirm does not issue cash refunds for hallucinated, misquoted, or misidentified clause excerpts under any circumstances;
  • (e) for free-tier scans (where no credit was consumed), no reallocation is available — the user's remedy is to re-upload the document during their next free monthly scan.

9. Chatbot — Specific Disclaimer and Assumption of Risk

Chatbot Disclaimer — Read Before Using

The FairFirm Chatbot is a large language model AI tool. All responses are generated automatically, in real time, without human review before delivery. By using the FairFirm Chatbot in any mode — document-scoped or general — you acknowledge and accept all of the following:

  • (a) INHERENT UNRELIABILITY. AI conversational output is probabilistic, not deterministic. The same question asked twice may produce different answers. Responses may be confident in tone while being factually incorrect. The conversational format of the chatbot does not make its output more reliable than any other AI tool — it makes it feel more reliable while carrying the same limitations.
  • (b) NOT LEGAL ADVICE. No chatbot interaction — regardless of how it is phrased, how specific it appears, how confidently it is stated, or how closely it relates to your uploaded document — constitutes legal advice, a legal opinion, legal representation, or the establishment of an attorney-client relationship. This applies absolutely and without exception.
  • (c) DOCUMENT-SCOPED MODE. When the chatbot has access to your uploaded document, it has context — not legal competence. The ability to reference your specific document does not make chatbot responses legally reliable, accurate, or applicable to your situation.
  • (d) ASSUMPTION OF RISK. You assume sole and full responsibility for any decision, action, or inaction taken in reliance on any chatbot response. FairFirm is not liable for any consequence — financial, legal, relational, or otherwise — arising from your use of or reliance on chatbot output.
  • (e) CONFLICT WITH PROFESSIONAL ADVICE. If any chatbot response conflicts with advice from a licensed legal professional, you must defer to the licensed professional. The chatbot is never the authoritative source in such a conflict.
  • (f) NO RECORD OF ADVICE GIVEN.FairFirm does not warrant that chat session records are complete, accurate, or admissible for any purpose. Chat sessions stored under FairFirm's Zero Data Retention policy may be deleted per your tier's retention rules.

What this means for you

In plain terms: the chatbot is a useful tool for understanding your document in plain language. It's like asking a knowledgeable friend who has read the same document you uploaded. But that friend is not a lawyer, sometimes gets things wrong, and should never be the last word on anything legally important. Always verify anything that matters with a real legal professional.

10. Limitation of Liability

Limitation of Liability

FairFirm's total liability to any user is capped at the total amount paid by that user to FairFirm in the 30 days immediately preceding the claim giving rise to the liability.

To the fullest extent permitted by applicable law, FairFirm is not liable for: indirect, incidental, consequential, special, or punitive damages of any kind; decisions made based on AI output; contract outcomes after using FairFirm; legal proceedings; financial loss; relational harm; missed deadlines; or any other downstream consequence of using the platform. FairFirm is not liable for temporary unavailability of the platform, AI hallucinations, inaccurate clause excerpts, or missed flags.

Some jurisdictions, including certain Canadian provinces, do not permit the exclusion of certain warranties or limitations of liability. In those jurisdictions, FairFirm's liability is limited to the minimum amount permitted by applicable law. Your mandatory statutory rights under Alberta consumer protection legislation are not waived or excluded by this section.

What this means for you

In plain terms: if something goes wrong because of a mistake in the AI's output, FairFirm's responsibility is limited to the amount you paid us in the past 30 days. This limit is standard practice for software tools and AI services — it reflects the fact that FairFirm is a document analysis tool, not a legal service. For anything with serious legal consequences, always consult a licensed lawyer before acting. This clause does not affect rights you have under Canadian consumer protection law that cannot be taken away by contract.

11. Indemnification

You agree to indemnify, defend, and hold harmless FairFirm, its operator, Mark Krawczyk, and any affiliates or agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third party's rights; or (d) any action you take or fail to take based on FairFirm's output.

12. Intellectual Property

FairFirm and its operator own all rights to the Platform, brand, AI models, scoring methodology, design system, and underlying codebase. All rights reserved.

Advocate output and FairDraft templates generated specifically for you are owned by you once generated. FairFirm retains a limited, non-exclusive license to display that output to you through the Platform. The “Drafted by FairFirm” stamp is brand attribution — it does not constitute a copyright claim on the generated content.

Clause excerpts from your uploaded documents remain property of their respective rights holders. FairFirm's use of clause excerpts (maximum 50 words) in audit results constitutes fair use for informational and analytical purposes.

By uploading a document, you grant FairFirm a non-exclusive, royalty-free, limited license to process that document solely to provide the requested service. This license does not include any right to share, publish, or use your document content for any other purpose.

FairDraft Template Similarity

FairDraft documents are generated from shared underlying template structures. Different users providing the same document type, jurisdiction, and input parameters may receive output that is similar or substantially identical in structure, clause language, or content. User ownership applies to the specific generated document instance delivered to that user — it does not confer any exclusivity over the template, the underlying clause language, or any similar output delivered to other users. The existence of a similar document in another user's account does not constitute infringement, misappropriation, or breach of any duty by FairFirm. Users who require genuinely unique, bespoke legal documents should consult a licensed attorney.

13. Prohibited Uses

The following uses of FairFirm are expressly prohibited. Each constitutes a material breach of these Terms and may result in immediate account termination, civil legal action, or both.

  • (a) AUTOMATED EXTRACTION.Using bots, scripts, crawlers, browser automation tools, or any other automated means to access, scrape, harvest, or systematically download FairFirm's content, UI elements, audit outputs, pricing data, template structures, or any other platform data, whether or not that data is publicly visible.
  • (b) REVERSE ENGINEERING.Attempting to reverse engineer, decompile, disassemble, or extract FairFirm's AI prompts, model weights, scoring algorithms, routing logic, clause categorization systems, or any proprietary technology underlying the platform, by any means including systematic testing, output analysis, or timing attacks.
  • (c) COMPETITIVE MODEL TRAINING.Using FairFirm's output — including audit results, Fairness Scores, flag language, plain-English explanations, generated documents, or chatbot responses — to train, fine-tune, benchmark, or evaluate any AI model, machine learning system, or legal technology product, for any purpose including building a competing service.
  • (d) EXTRACTION-BASED COMPETITION.Building a product or service that replicates FairFirm's proprietary methodology, scoring system, or clause categorization framework using knowledge, data, or structural understanding derived specifically from unauthorized extraction or systematic access to FairFirm's platform. This clause does not prohibit independent development of competing products that do not rely on such extraction.
  • (e) TEMPLATE HARVESTING.Systematic downloading, archiving, or cataloguing of FairFirm's generated document templates, clause libraries, flag language, or Advocate output for use outside the platform or as the basis for a competing document generation service.
  • (f) SCAN LIMIT CIRCUMVENTION. Creating multiple accounts, using shared credentials, or exploiting platform mechanics to exceed the scan limits applicable to your tier without paying for the appropriate plan.
  • (g) PROMPT INJECTION.Attempting to manipulate, override, or extract FairFirm's AI system prompts through any input method, including embedding instructions in uploaded documents, chat messages, or document metadata.
  • (h) UPLOAD OF UNAUTHORIZED CONTENT. Uploading documents you do not have the legal right to analyze, uploading illegal content, or using FairFirm to generate content intended to deceive, harass, or defraud any person.
  • (i) UNAUTHORIZED PRACTICE OF LAW.Using FairFirm output to practice law without a license, or misrepresenting FairFirm's output as legal advice or as the work of a licensed attorney.
  • (j) COURT FILING SUBMISSION. Uploading any court filing, legal pleading, complaint, summons, answer, motion, brief, court order, judgment, decree, warrant, subpoena, writ, or indictment, or any document filed with or issued by a court of law. FairFirm implements automated detection and rejection of court documents. Any audit result generated despite this guardrail is provided in error, carries no legal weight, and must not be relied upon for any purpose whatsoever. If you are involved in active litigation, please consult a licensed attorney.

FairFirm reserves all available legal remedies against violations of this section, including injunctive relief without bond, compensatory damages, disgorgement of profits derived from the prohibited use, and recovery of legal fees where permitted by applicable law.

14. Enterprise Terms Addendum

Intelligence Vault and Firm Shield users are subject to additional enterprise terms provided at signup. Those terms govern volume pricing, data processing arrangements, and service level commitments specific to enterprise use.

Bill-back arrangements — where a firm passes FairFirm's per-document fees through to their clients — are arrangements between the firm and their client. FairFirm is not a party to any such arrangement and bears no responsibility for its terms or execution.

Law firms and legal professionals using FairFirm for client matters are solely responsible for compliance with their own professional conduct rules, bar association obligations, and duties to their clients. FairFirm does not represent that its output meets any bar association's standards for competent legal research or professional practice.

15. Charity Mechanism

Every 10 paid scans on FairFirm's platform triggers a $0.99 donation to a charity selected at FairFirm's discretion, informed by user voting. Only paid scans count toward this trigger — free tier (Scout) scans are explicitly excluded and do not increment the paid scan counter. This is disclosed at signup and on the pricing page.

FairFirm selects charity recipients at its sole discretion. Charitable donations are made at FairFirm's discretion and are not contractually guaranteed amounts owed to any user or to any charity. FairFirm's charity commitment is a statement of intent and brand practice, not a legally enforceable obligation to donate any specific amount to any specific organization.

16. Termination

FairFirm may terminate or suspend your account at any time, with or without cause, with or without advance notice. Upon termination: your access to the Platform ends immediately; retained documents may be deleted; any unused subscription balance for the current billing period is non-refundable if termination is for cause.

You may terminate your account at any time by cancelling your subscription through the account settings and requesting account deletion. Upon account deletion, your data is handled per the Privacy Policy retention schedule.

17. Changes to Terms

FairFirm may update these Terms at any time. Notice of changes will be provided via email to your registered address and/or through an in-app notification. For material changes affecting paid subscribers, FairFirm will provide at least 30 days' written notice before the changes take effect. Your continued use of the Platform after the notice period constitutes acceptance of the updated Terms. If you do not accept updated Terms, your remedy is to cancel your subscription and stop using the Platform.

18. Shareable Audit Links

Shareable Audit Links

Users on eligible plans may activate a shareable link that makes their audit results visible to any person who possesses the link, including persons who have not created a FairFirm account and have not agreed to these Terms.

By activating a shareable audit link, the activating user:

  • (a) accepts sole and full responsibility for all decisions regarding who receives or accesses the link;
  • (b) acknowledges that FairFirm has no control over how shared audit results are used, distributed, or relied upon once the link is activated;
  • (c) agrees to indemnify FairFirm against any claim, demand, loss, or expense (including legal fees) brought by any third party who accessed the shared audit result and took any action based on it.

FairFirm's position regarding third-party viewers of shared audits: FairFirm makes no representation to third-party viewers regarding the accuracy, completeness, or legal reliability of shared audit content. Shared audit results were produced by an AI tool for the user who commissioned the audit. They are provided for informational purposes only. FairFirm bears no liability to any third party for any action taken, or not taken, based on a shared audit result. This is FairFirm's unilateral disclaimer — it does not purport to bind third-party viewers contractually, as FairFirm has no contractual relationship with such viewers.

19. Force Majeure and Storage Availability

Force Majeure and Storage Availability

FairFirm is not liable for any service interruption, data unavailability, reduced performance, or permanent data loss caused by events outside FairFirm's reasonable control, including but not limited to: failures or outages of third-party infrastructure providers (including Supabase, Vercel, Stripe, Google, Anthropic, or any other vendor); cyberattacks, ransomware, or denial-of-service attacks; natural disasters; pandemics; regulatory orders; acts of government; or any other event that makes performance of FairFirm's obligations commercially impracticable.

Storage availability:“Retained forever” storage, as described in paid tier plan descriptions, means FairFirm will retain your documents for the duration of your active paid subscription under normal operational conditions. It is not an unconditional permanent storage guarantee that is independent of: (a) the continuity of FairFirm's third-party storage infrastructure; (b) your continued subscription status; or (c) FairFirm's continued operation as a platform.

If your subscription lapses or is cancelled, retained documents will be held for a 30-day grace period following the subscription end date, after which they may be permanently deleted. FairFirm will make best efforts — not a guarantee — to notify you by email before document deletion following subscription lapse. Best efforts notification is not possible in cases of sudden infrastructure failure, platform discontinuation on short notice, or where your registered email is no longer deliverable.

Platform discontinuation:If FairFirm elects to permanently discontinue the platform, FairFirm will make best efforts to provide 30 days' written notice to all registered users. Where circumstances make 30 days' notice impractical — including but not limited to sudden infrastructure failure, legal order, or insolvency — FairFirm will provide whatever notice is feasible under the circumstances. Users acknowledge that permanent data loss in a platform discontinuation scenario is a risk inherent to all cloud-based services and is not compensable as a breach of contract.

What this means for you

In plain terms: your documents are stored securely for as long as your paid subscription is active. If you cancel, you have 30 days to download anything important before it may be deleted. The “retained forever” language refers to retention for the life of your subscription — it doesn't mean FairFirm guarantees your files against events like a major cloud provider outage or the platform shutting down. This is standard for any cloud storage service. The important thing: always keep copies of documents you can't afford to lose.

20. Dispute Resolution and Arbitration

Dispute Resolution — Binding Arbitration

All disputes arising from or relating to your use of FairFirm will be resolved by binding arbitration under the rules of the ADR Institute of Canada. The seat of arbitration is Edmonton, Alberta, Canada. The language of arbitration is English.

Class action waiver: You expressly and irrevocably waive the right to participate in any class action lawsuit or class-wide arbitration against FairFirm. All disputes must be brought on an individual basis only.

Small claims exception:Either party may bring a qualifying claim in small claims court in Alberta instead of arbitration, if the claim falls within that court's jurisdiction.

Pre-arbitration resolution attempt: Before initiating arbitration, you must contact FairFirm at admin@fairfirm.org and provide a written description of the dispute. The parties must make a good-faith effort to resolve the dispute informally for 30 days before arbitration may be initiated. This requirement does not apply to requests for emergency injunctive relief.

What this means for you

In plain terms: arbitration is a private process for resolving disputes — similar to court, but faster and less formal. You still have full legal recourse; it just goes through an arbitrator instead of a judge. You keep all your rights. The class action waiver means you can't join a group lawsuit against FairFirm — your claim would need to be brought individually. If you have a small dispute that qualifies for small claims court in Alberta, you can use that instead. If you're unhappy with something, the first step is always just emailing us — admin@fairfirm.org — and giving us a chance to make it right before any formal process begins.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada, and applicable federal Canadian law, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

22. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms will remain in full force and effect.

23. Entire Agreement

These Terms of Service, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and FairFirm with respect to your use of the Platform and supersede all prior agreements, representations, and understandings. Enterprise users are also subject to any additional enterprise terms provided at signup.

24. Contact

For questions about these Terms, disputes, billing issues, or legal notices, contact FairFirm at:

Email: admin@fairfirm.org

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