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Terms of Service

Last updated: October 15, 2026

1. Acceptance of Terms

By accessing or using the FairFirm.org platform (the “Platform”), including any of its features, tools, or content, you agree to be bound by these Terms of Service (“Terms”). Use of the Platform constitutes your full and unconditional acceptance of these Terms. If you do not agree to these Terms, your only remedy is to stop using the Platform immediately.

You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account and enter into these Terms. Users under the age of 13 are not permitted to use the Platform under any circumstances.

A person between 13 and the age of majority may use the Platform only through an account opened and controlled by their parent or legal guardian. In that case the parent or guardian is the account holder, the paying customer, and the party to these Terms. They accept these Terms in their own name, are responsible for all activity on the account and all charges, and must supervise the minor's use. Minors may not make purchases themselves.

How FairFirm may change these Terms is described in the Changes to Terms section.

2. Operator Identity

FairFirm.org is operated by Mark Krawczyk, who serves as the accountable operator and data controller under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), SC 2000, c 5, and Alberta's Personal Information Protection Act (PIPA), SA 2003, c P-6.5. All contractual obligations under these Terms are obligations of the operator in that capacity.

The platform is subject to a planned and documented internal ownership transition. This transition is a private arrangement between the current operator and the incoming principal. It does not affect: (a) the continuity of any user's service; (b) the enforceability of these Terms against the operator; (c) the handling of any user's personal data; or (d) any user's rights or remedies under these Terms. When the transition takes place, the incoming operator takes on every obligation owed to users under these Terms, as described in the Assignment and Successors section.

The operator for all purposes — including receipt of legal notices, data access requests, and dispute communications — is reachable at admin@fairfirm.org.

3. Service Description

FairFirm is an AI-powered document analysis tool. It analyzes uploaded legal documents, identifies clauses that deviate statistically from market standards, assigns a Fairness Score, and generates informational output including flag summaries, advocate actions, and template documents.

FairFirm is not a law firm. FairFirm does not provide legal advice, legal opinions, or legal representation. No attorney-client relationship is formed by any use of the Platform. Fairness Scores are statistical observations reflecting deviation from observed market norms in comparable documents — they are not legal conclusions, not determinations of legality, and not opinions about what the law requires.

All output generated by the Platform is for general informational purposes only. AI output may contain errors or inaccuracies. FairFirm does not review documents for legality — only for statistical deviation from market norms. FairFirm does not guarantee the accuracy of any AI output.

The Auditor, Advocate, FairDraft, Vault, Chatbot, and Silent Coach (when launched) are software tools only — not legal services. The enterprise features Firm Shield and Intelligence Vault are software tools — not legal counsel. No use of any FairFirm tool constitutes legal advice or a legal service of any kind.

4. Account Registration

To access most features of the Platform, you must register an account. You agree to provide accurate, current, and complete information at registration and to maintain the accuracy of that information throughout your use of the Platform.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify FairFirm immediately at admin@fairfirm.org if you believe your account has been accessed without authorization. FairFirm is not liable for any loss or damage resulting from unauthorized access to your account that occurs before you provide such notice.

You may only hold one account. Account sharing is prohibited. FairFirm may suspend or terminate accounts at its sole discretion for violations of these Terms, including for suspected account sharing or circumvention of scan limits.

5. Subscription Plans and Credits

FairFirm offers the following service tiers:

  • Scout (Free): 1 scan per month. Partial results (top 3 red flags shown). No chatbot, Advocate, or FairDraft access. Documents deleted within 24 hours. Free scans do not count toward charity donation triggers.
  • Credits (À la carte): 1 credit = $1.99; 5 credits = $7.99; 15 credits = $19.99. Full audit, 1 Advocate action per scan, 48-hour Vault access, basic document-scoped chatbot. Credits never expire — see the Credits Discontinuation clause below for the full commitment.
  • Deep Scan ($15 per scan): A single enterprise-grade analysis of one document. Deep Scans never expire and appear in your account as a separate balance from standard Credits. On any document upload you may choose to use a Deep Scan credit instead of a standard scan. Deep Scans are recommended for Master Service Agreements, vendor contracts, data processing agreements, and other complex B2B documents. Powered by FairFirm — provides clause-by-clause breakdown, indemnification schedule analysis, SLA and liability cap review, absent-protection flagging, and jurisdiction-specific risk flags.
  • Peace of Mind ($12/month or annual): 10 scans per month. Full Advocate suite, FairDraft access, 1 GB Vault retained indefinitely, full chatbot (document-scoped and general), priority processing, document health alerts, 1 legal aid match per month.
  • Guardian ($24/month): 30 scans per month. Everything in Peace of Mind plus priority chatbot with multi-document context, advanced Advocate with all formats regenerable at no extra cost, document health alerts with re-scan included, Bundle Audit (scan several related documents as one scan), Case Files (group a dispute into one exportable timeline), Situation Mode (guided help for evictions, debt collectors, and more), 5 GB Vault, and Silent Coach access when launched.

Monthly subscriptions are billed on your signup date each month. Annual plans are billed upfront in full at the time of purchase. FairFirm reserves the right to change pricing with 30 days' written notice to existing paid subscribers. Existing subscribers are locked at their current rate until they cancel or change their plan. Price changes for future purchases do not affect existing active subscriptions during the notice period.

Enterprise tiers (Firm Shield, Intelligence Vault) charge overages at disclosed rates. FairFirm will notify users at 80% of their scan limit before additional charges apply. No overage charge will be applied without prior notification.

Credits Discontinuation Commitment

FairFirm commits that credits, once purchased, do not expire. In the event FairFirm elects to discontinue the credits product entirely, the following process applies:

  • (a) FairFirm will provide a minimum of 90 days' written notice to the registered email address of any user holding unused credits;
  • (b) users with unused credits at the time of discontinuation will receive a cash refund calculated at the actual per-credit price paid in their most recent credit purchase transaction — not at any other rate, rack price, or blended average;
  • (c) credits purchased as part of a bundle (e.g. 5 credits for $7.99) will be refunded at the per-credit bundle price paid ($1.60/credit in that example), not at the single-credit price ($1.99);
  • (d) this clause applies only to complete discontinuation of the credits product. Changes to credit pricing for future purchases, changes to what credits can be redeemed for, or changes to scan limits do not trigger this clause.

This discontinuation commitment is a contractual obligation to existing credit holders and survives any change in FairFirm's ownership, operator, or corporate structure.

6. No Refund Policy

No Refund Policy — Read This Carefully

Nothing in this Refund Policy excludes, limits, or modifies any consumer protection right that cannot be excluded, limited, or modified under Alberta's Consumer Protection Act, RSA 2000, c C-26.3, the Electronic Commerce Act, SA 2001, c E-6.5, or other mandatory applicable legislation. Where such rights exist and apply to a specific user's purchase, they operate alongside and in addition to FairFirm's stated refund policy — FairFirm's policy does not replace or override mandatory statutory consumer rights. Users who believe a mandatory statutory right applies to their situation should contact admin@fairfirm.org before initiating any payment dispute.

Subject to your mandatory statutory rights described above: ALL SALES ARE FINAL. FairFirm does not issue cash refunds except as described in the Credits Discontinuation clause above, the Annual Plan 7-day window below, and the Termination section (termination by FairFirm without cause).

  • Credit purchases: Non-refundable once credits are allocated to your account, regardless of whether they have been used.
  • Monthly subscriptions: Non-refundable for the current billing period after the billing date, even if you cancel mid-period. Cancellation takes effect at the end of the paid period — you retain full access until that date. No prorated refunds.
  • Deep-Scan fees ($15/doc): Non-refundable once processing has begun.
  • One-time credit purchases: Non-refundable in all circumstances, subject to the Credits Discontinuation clause above and any mandatory statutory rights.

What this means for you

In plain terms: when you pay for a subscription or credits, that payment covers the access and credits you receive immediately. If you cancel a monthly plan partway through the month, you keep full access until the month ends — you just won't be charged again. If you decide the platform isn't right for you, you can cancel going forward at any time with no penalty. This policy exists because FairFirm's services involve immediate AI processing and infrastructure costs at the time of purchase, which cannot be recovered after the fact.

Annual Plan — 7-Day Refund Window

Annual subscriptions may be cancelled for a full refund to the original payment method within 7 days of the initial purchase date, provided that: (a) zero credits have been consumed from the annual allocation during that 7-day period; and (b) zero scans have been initiated, regardless of whether they completed successfully. To request it, email admin@fairfirm.org from your registered account email within the 7 days. If any scan has been initiated or any credit consumed during the 7-day period, the annual plan is non-refundable from the date of purchase, and cancellation takes effect at the end of the paid year.

To the extent any mandatory cooling-off period under Alberta's Consumer Protection Act, RSA 2000, c C-26.3, or other applicable legislation that cannot be contractually waived applies to this agreement, those statutory rights are not excluded by this policy. FairFirm's refund terms operate alongside, and do not replace, any such mandatory statutory rights. Users who believe a mandatory cooling-off right applies to their purchase should contact admin@fairfirm.org before initiating any payment dispute.

Credit Reallocation — Server-Side Failure Only

The sole exception to FairFirm's no-refund policy is a credit reallocation in the event of a confirmed server-side audit failure. A server-side failure is defined exclusively as: an audit that was initiated, a credit was deducted, and the audit record in FairFirm's system was recorded with a status of ‘failed’ — meaning FairFirm's infrastructure returned no usable output due to a technical error originating on FairFirm's servers.

The following do not constitute a server-side failure and do not qualify for reallocation under any circumstances:

  • (a) a completed audit result that the user disagrees with;
  • (b) a Fairness Score the user considers inaccurate or unfair;
  • (c) flagged clauses the user believes were incorrectly identified;
  • (d) output the user finds unhelpful, incomplete, or unsatisfactory;
  • (e) a clause excerpt the user cannot locate in their document (see the AI Accuracy section for that specific remedy);
  • (f) any dissatisfaction with the AI's analysis, tone, or depth.

To request a reallocation: email admin@fairfirm.org within 7 days of the failed scan, including your registered account email and the document ID shown in your dashboard. FairFirm will verify the failure status against its server records. If confirmed, a credit equal to the cost of the failed scan will be reallocated to your account. Reallocation is issued as platform credits only — never as a cash refund. Reallocation is granted at FairFirm's sole discretion and is the exclusive remedy for a failed scan.

Chargeback Policy — Please Contact Us First

Before initiating any payment dispute, chargeback, or reversal request with your bank, credit card issuer, or payment network, we ask that you contact FairFirm at admin@fairfirm.org and allow 5 business days for FairFirm to review and respond. Most billing problems can be fixed faster this way, and FairFirm's payment processor charges FairFirm a non-refundable dispute fee of up to $25 USD per chargeback, regardless of outcome. Nothing in this section limits any right you have under applicable law, including any statutory right to ask your card issuer to reverse a charge.

When FairFirm receives notice of a payment dispute on your account:

  • (a) paid features on your account may be suspended while the dispute is open. You can still sign in, view your audit results, and download or delete your documents;
  • (b) FairFirm may respond to the dispute and submit evidence of the purchase, your acceptance of these Terms, and your use of the paid features;
  • (c) if the charge is reversed, the credits, scans, or subscription period paid for by that charge are removed from your account. If FairFirm finds the dispute was fraudulent, it may terminate the account for cause.

FairFirm's refund and billing policies are shown before purchase. Users who proceed to purchase acknowledge they have read and understood this policy.

7. Zero Data Retention and Document Storage

FairFirm operates a Zero Data Retention (ZDR) policy for free and credits tier users. Documents uploaded on the free (Scout) tier and Credits tier are automatically deleted from FairFirm's storage systems within 24 hours (Free) or 48 hours (Credits) of the scan completing. Extracted text from those documents is kept only while the uploaded file exists (so you can read it alongside your audit) and is erased when the file expires.

The document hash (a one-way SHA-256 cryptographic fingerprint of the file) is retained indefinitely for duplicate detection and so that an identical file scanned in the same audit mode receives the same audit result. The hash contains no readable personal content and cannot be reversed to recover the original document.

For Peace of Mind and Guardian tier users, documents are stored in the Vault for the duration of your active subscription. Peace of Mind users receive 1 GB of retained storage; Guardian users receive 5 GB. You may delete any document at any time via the Vault. Deleted documents are permanently removed from Supabase Storage. See the Force Majeure and Storage Availability section for the limits of this storage commitment.

FairFirm does not sell, share, or use document contents to train AI models without your explicit opt-in consent. See the Privacy Policy for full details.

8. AI Output Disclaimer — Unauthorized Practice of Law

FairFirm is not a law firm. Its AI system is not a lawyer. No use of FairFirm creates an attorney-client relationship of any kind.

Fairness Scores represent statistical deviation from observed market standards in comparable documents — they are not legal opinions, legal advice, or determinations of legality. FairFirm's output does not represent what the law requires in any jurisdiction.

Any “your rights” language provided in audit output is general information only, framed as “Generally speaking, in many jurisdictions...” and must be verified with a licensed attorney before you rely on it for any decision.

Advocate output (dispute letters, negotiation scripts) are drafts only — the user must review them with a qualified legal professional before sending. FairDraft documents are general templates only — not attorney-drafted, not jurisdiction- verified beyond the general parameters selected, and may require witnessing, notarization, or execution formalities depending on document type and jurisdiction. Wills, Powers of Attorney, and Personal Directives in particular carry additional jurisdictional requirements not addressed by FairFirm's templates.

Silent Coach output is general rights information only — not legal advice in real-time situations. User assumes full responsibility for any action taken based on FairFirm output. FairFirm strongly recommends consulting a licensed attorney for any serious legal matter.

AI Clause Accuracy — Reporting Process

FairFirm's AI may in rare cases reference a clause excerpt that does not appear verbatim in your original uploaded document. This is a known limitation of large language model AI systems. If you believe a clause excerpt in your audit result cannot be located in your original document, you may report this using the in-app feedback mechanism (thumbs down → error report on the specific flag).

The following process applies to accuracy dispute reports:

  • (a) reports must be submitted within 14 days of the audit completion timestamp recorded in FairFirm's system — not from when the user first views the results;
  • (b) FairFirm will review the report against the extracted document text while it is still retained under your tier's retention rules. Once that text has been erased (24 hours on Scout, 48 hours on Credits), FairFirm may ask you to re-send the document so it can complete the review. A document you send for this purpose is used only for the review and then deleted;
  • (c) if the discrepancy is confirmed on FairFirm's end, a credit equal to the cost of the affected scan will be reallocated to the user's account;
  • (d) a credit reallocation as described above is the sole and exclusive remedy for AI clause accuracy disputes — FairFirm does not issue cash refunds for hallucinated, misquoted, or misidentified clause excerpts under any circumstances;
  • (e) for free-tier scans (where no credit was consumed), no reallocation is available — the user's remedy is to re-upload the document during their next free monthly scan.

9. Chatbot — Specific Disclaimer and Assumption of Risk

Chatbot Disclaimer — Read Before Using

The FairFirm Chatbot is a large language model AI tool. All responses are generated automatically, in real time, without human review before delivery. By using the FairFirm Chatbot in any mode — document-scoped or general — you acknowledge and accept all of the following:

  • (a) INHERENT UNRELIABILITY. AI conversational output is probabilistic, not deterministic. The same question asked twice may produce different answers. Responses may be confident in tone while being factually incorrect. The conversational format of the chatbot does not make its output more reliable than any other AI tool — it makes it feel more reliable while carrying the same limitations.
  • (b) NOT LEGAL ADVICE. No chatbot interaction — regardless of how it is phrased, how specific it appears, how confidently it is stated, or how closely it relates to your uploaded document — constitutes legal advice, a legal opinion, legal representation, or the establishment of an attorney-client relationship. This applies absolutely and without exception.
  • (c) DOCUMENT-SCOPED MODE. When the chatbot has access to your uploaded document, it has context — not legal competence. The ability to reference your specific document does not make chatbot responses legally reliable, accurate, or applicable to your situation.
  • (d) ASSUMPTION OF RISK. You assume sole and full responsibility for any decision, action, or inaction taken in reliance on any chatbot response. FairFirm is not liable for any consequence — financial, legal, relational, or otherwise — arising from your use of or reliance on chatbot output.
  • (e) CONFLICT WITH PROFESSIONAL ADVICE. If any chatbot response conflicts with advice from a licensed legal professional, you must defer to the licensed professional. The chatbot is never the authoritative source in such a conflict.
  • (f) NO RECORD OF ADVICE GIVEN. FairFirm does not warrant that chat session records are complete, accurate, or admissible for any purpose. Chat sessions stored under FairFirm's Zero Data Retention policy may be deleted per your tier's retention rules.

What this means for you

In plain terms: the chatbot is a useful tool for understanding your document in plain language. It's like asking a knowledgeable friend who has read the same document you uploaded. But that friend is not a lawyer, sometimes gets things wrong, and should never be the last word on anything legally important. Always verify anything that matters with a real legal professional.

10. Limitation of Liability

Limitation of Liability

To the fullest extent permitted by applicable law, FairFirm's total liability to any user for all claims arising from or relating to the Platform or these Terms is capped at the greater of: (a) the total amount paid by that user to FairFirm in the 12 months immediately preceding the event giving rise to the claim; or (b) CAD $100.

To the fullest extent permitted by applicable law, FairFirm is not liable for: indirect, incidental, consequential, special, or punitive damages of any kind; decisions made based on AI output; contract outcomes after using FairFirm; legal proceedings; financial loss; relational harm; missed deadlines; or any other downstream consequence of using the platform. FairFirm is not liable for temporary unavailability of the platform, AI hallucinations, inaccurate clause excerpts, or missed flags.

Nothing in these Terms limits or excludes FairFirm's liability for fraud, wilful misconduct, gross negligence, or a breach of FairFirm's obligations under applicable privacy law, or any other liability that cannot be limited or excluded by law. Some jurisdictions, including certain Canadian provinces, do not permit the exclusion of certain warranties or limitations of liability. In those jurisdictions, this section applies only to the extent the law allows. Your mandatory statutory rights under Alberta consumer protection legislation are not waived or excluded by this section.

What this means for you

In plain terms: if something goes wrong because of a mistake in the AI's output, FairFirm's responsibility is limited to what you paid us in the past 12 months, or $100 if that is more. This limit is standard practice for software tools and AI services — it reflects the fact that FairFirm is a document analysis tool, not a legal service. For anything with serious legal consequences, always consult a licensed lawyer before acting. This clause does not affect rights you have under Canadian consumer protection law that cannot be taken away by contract.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Platform and all output are provided “as is” and “as available”. FairFirm makes no warranty, condition, or representation of any kind, express or implied, including any implied warranty or condition of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement. FairFirm does not warrant that the Platform will be uninterrupted or error-free, that every unusual clause in a document will be flagged, or that any output is suitable for your situation.

This disclaimer does not exclude any warranty or condition that cannot be excluded under applicable consumer protection law. Where such a warranty or condition applies, it is limited to the minimum extent and duration permitted by that law.

11. Indemnification

You agree to indemnify, defend, and hold harmless FairFirm, its operator, Mark Krawczyk, and any affiliates or agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) brought by a third party and arising from: (a) your breach of these Terms, including any Prohibited Use; (b) content you upload that you did not have the right to upload, or that infringes or violates any third party's rights; (c) your violation of any law; or (d) your use or distribution of FairFirm output to or against a third party, including a shared audit link you activated.

This indemnity does not apply to the extent a claim results from FairFirm's own negligence, wilful misconduct, or breach of these Terms. FairFirm will notify you promptly of any claim covered by this section and allow you to participate in its defence.

12. Intellectual Property

FairFirm and its operator own all rights to the Platform, brand, AI models, scoring methodology, design system, and underlying codebase. All rights reserved.

Advocate output and FairDraft templates generated specifically for you are owned by you once generated. FairFirm retains a limited, non-exclusive license to display that output to you through the Platform. The “Drafted by FairFirm” stamp is brand attribution — it does not constitute a copyright claim on the generated content.

Clause excerpts from your uploaded documents remain property of their respective rights holders. FairFirm's use of clause excerpts (maximum 50 words) in audit results is intended as fair dealing for the purposes of research, private study, criticism, and review under the Copyright Act (Canada).

By uploading a document, you grant FairFirm a non-exclusive, royalty-free, limited license to process that document solely to provide the requested service. This license does not include any right to share, publish, or use your document content for any other purpose.

FairDraft Template Similarity

FairDraft documents are generated from shared underlying template structures. Different users providing the same document type, jurisdiction, and input parameters may receive output that is similar or substantially identical in structure, clause language, or content. User ownership applies to the specific generated document instance delivered to that user — it does not confer any exclusivity over the template, the underlying clause language, or any similar output delivered to other users. The existence of a similar document in another user's account does not constitute infringement, misappropriation, or breach of any duty by FairFirm. Users who require genuinely unique, bespoke legal documents should consult a licensed attorney.

13. Prohibited Uses

The following uses of FairFirm are expressly prohibited. Each constitutes a material breach of these Terms and may result in immediate account termination, civil legal action, or both.

  • (a) AUTOMATED EXTRACTION. Using bots, scripts, crawlers, browser automation tools, or any other automated means to access, scrape, harvest, or systematically download FairFirm's content, UI elements, audit outputs, pricing data, template structures, or any other platform data, whether or not that data is publicly visible.
  • (b) REVERSE ENGINEERING. Attempting to reverse engineer, decompile, disassemble, or extract FairFirm's AI prompts, model weights, scoring algorithms, routing logic, clause categorization systems, or any proprietary technology underlying the platform, by any means including systematic testing, output analysis, or timing attacks.
  • (c) COMPETITIVE MODEL TRAINING. Using FairFirm's output — including audit results, Fairness Scores, flag language, plain-English explanations, generated documents, or chatbot responses — to train, fine-tune, benchmark, or evaluate any AI model, machine learning system, or legal technology product, for any purpose including building a competing service.
  • (d) EXTRACTION-BASED COMPETITION. Building a product or service that replicates FairFirm's proprietary methodology, scoring system, or clause categorization framework using knowledge, data, or structural understanding derived specifically from unauthorized extraction or systematic access to FairFirm's platform. This clause does not prohibit independent development of competing products that do not rely on such extraction.
  • (e) TEMPLATE HARVESTING. Systematic downloading, archiving, or cataloguing of FairFirm's generated document templates, clause libraries, flag language, or Advocate output for use outside the platform or as the basis for a competing document generation service.
  • (f) SCAN LIMIT CIRCUMVENTION. Creating multiple accounts, using shared credentials, or exploiting platform mechanics to exceed the scan limits applicable to your tier without paying for the appropriate plan.
  • (g) PROMPT INJECTION. Attempting to manipulate, override, or extract FairFirm's AI system prompts through any input method, including embedding instructions in uploaded documents, chat messages, or document metadata.
  • (h) UPLOAD OF UNAUTHORIZED CONTENT. Uploading documents you do not have the legal right to analyze, uploading illegal content, or using FairFirm to generate content intended to deceive, harass, or defraud any person.
  • (i) UNAUTHORIZED PRACTICE OF LAW. Using FairFirm output to practice law without a license, or misrepresenting FairFirm's output as legal advice or as the work of a licensed attorney.
  • (j) COURT FILING SUBMISSION. Uploading any court filing, legal pleading, complaint, summons, answer, motion, brief, court order, judgment, decree, warrant, subpoena, writ, or indictment, or any document filed with or issued by a court of law. FairFirm implements automated detection and rejection of court documents. Any audit result generated despite this guardrail is provided in error, carries no legal weight, and must not be relied upon for any purpose whatsoever. If you are involved in active litigation, please consult a licensed attorney.

FairFirm reserves all available legal remedies against violations of this section, including injunctive relief without bond, compensatory damages, disgorgement of profits derived from the prohibited use, and recovery of legal fees where permitted by applicable law.

Your Uploaded Content

By uploading a document or entering information, you confirm that: (a) you are a party to the document, are considering signing it, or otherwise have the right to have it reviewed; (b) uploading it does not breach any confidentiality obligation, court order, or law that binds you; and (c) where the document contains other people's personal information, you have the authority to share it with FairFirm for the purpose of the review.

You remain responsible for the content you upload. FairFirm does not review uploads before they are processed, and may remove content or suspend an account where it reasonably believes this section has been breached.

14. Enterprise Terms Addendum

Intelligence Vault and Firm Shield users are subject to additional enterprise terms provided at signup. Those terms govern volume pricing, data processing arrangements, and service level commitments specific to enterprise use.

Bill-back arrangements — where a firm passes FairFirm's per-document fees through to their clients — are arrangements between the firm and their client. FairFirm is not a party to any such arrangement and bears no responsibility for its terms or execution.

Law firms and legal professionals using FairFirm for client matters are solely responsible for compliance with their own professional conduct rules, bar association obligations, and duties to their clients. FairFirm does not represent that its output meets any bar association's standards for competent legal research or professional practice.

15. Charity Mechanism

Every 10 paid scans on FairFirm's platform triggers a $0.99 donation to a charity selected at FairFirm's discretion, informed by user voting. Only paid scans count toward this trigger — free tier (Scout) scans are explicitly excluded and do not increment the paid scan counter. This is disclosed at signup and on the pricing page.

FairFirm selects charity recipients at its sole discretion. Charitable donations are made at FairFirm's discretion and are not contractually guaranteed amounts owed to any user or to any charity. FairFirm's charity commitment is a statement of intent and brand practice, not a legally enforceable obligation to donate any specific amount to any specific organization.

16. Termination

Termination for cause. FairFirm may suspend or terminate your account immediately if you materially breach these Terms (including any Prohibited Use), commit fraud, or where FairFirm is required to do so by law. On termination for cause, any unused subscription period and unused credits are non-refundable, except where applicable law requires otherwise.

Termination without cause. FairFirm may also close your account for any other reason by giving you at least 30 days' notice by email. In that case FairFirm will refund, to your original payment method: (a) the unused, pro-rated portion of any prepaid subscription period; and (b) any unused credits and Deep Scans, calculated in the same way as the Credits Discontinuation clause. You will have the notice period to download your documents and audit results.

On any termination, your access to the Platform ends and retained documents may be deleted in line with the Privacy Policy retention schedule.

You may terminate your account at any time by cancelling your subscription through the account settings and requesting account deletion. Upon account deletion, your data is handled per the Privacy Policy retention schedule.

17. Changes to Terms

FairFirm may update these Terms from time to time. Notice of changes will be provided via email to your registered address and/or through an in-app notification. For material changes, FairFirm will provide at least 30 days' notice before the changes take effect, describing what is changing. Changes do not apply retroactively to disputes that arose before they took effect, and never reduce credits or prepaid time you have already bought. Your continued use of the Platform after the notice period constitutes acceptance of the updated Terms. If you do not accept updated Terms, you may cancel before they take effect; if you cancel a prepaid plan for that reason, FairFirm will refund the unused, pro-rated portion of it.

18. Shareable Audit Links

Shareable Audit Links

Users on eligible plans may activate a shareable link that makes their audit results visible to any person who possesses the link, including persons who have not created a FairFirm account and have not agreed to these Terms.

By activating a shareable audit link, the activating user:

  • (a) accepts sole and full responsibility for all decisions regarding who receives or accesses the link;
  • (b) acknowledges that FairFirm has no control over how shared audit results are used, distributed, or relied upon once the link is activated;
  • (c) agrees to indemnify FairFirm against any claim, demand, loss, or expense (including legal fees) brought by any third party who accessed the shared audit result and took any action based on it.

FairFirm's position regarding third-party viewers of shared audits: FairFirm makes no representation to third-party viewers regarding the accuracy, completeness, or legal reliability of shared audit content. Shared audit results were produced by an AI tool for the user who commissioned the audit. They are provided for informational purposes only. FairFirm bears no liability to any third party for any action taken, or not taken, based on a shared audit result. This is FairFirm's unilateral disclaimer — it does not purport to bind third-party viewers contractually, as FairFirm has no contractual relationship with such viewers.

19. Force Majeure and Storage Availability

Force Majeure and Storage Availability

FairFirm is not liable for any service interruption, data unavailability, reduced performance, or permanent data loss caused by events outside FairFirm's reasonable control, including but not limited to: failures or outages of third-party infrastructure providers (including Supabase, Vercel, Stripe, Google, Anthropic, or any other vendor); cyberattacks, ransomware, or denial-of-service attacks; natural disasters; pandemics; regulatory orders; acts of government; or any other event that makes performance of FairFirm's obligations commercially impracticable.

Storage availability: “Retained forever” storage, as described in paid tier plan descriptions, means FairFirm will retain your documents for the duration of your active paid subscription under normal operational conditions. It is not an unconditional permanent storage guarantee that is independent of: (a) the continuity of FairFirm's third-party storage infrastructure; (b) your continued subscription status; or (c) FairFirm's continued operation as a platform.

If your subscription lapses or is cancelled, retained documents will be held for a 30-day grace period following the subscription end date, after which they may be permanently deleted. FairFirm will make best efforts — not a guarantee — to notify you by email before document deletion following subscription lapse. Best efforts notification is not possible in cases of sudden infrastructure failure, platform discontinuation on short notice, or where your registered email is no longer deliverable.

Platform discontinuation: If FairFirm elects to permanently discontinue the platform, FairFirm will make best efforts to provide 30 days' written notice to all registered users. Where circumstances make 30 days' notice impractical — including but not limited to sudden infrastructure failure, legal order, or insolvency — FairFirm will provide whatever notice is feasible under the circumstances. Users acknowledge that permanent data loss in a platform discontinuation scenario is a risk inherent to all cloud-based services and is not compensable as a breach of contract.

What this means for you

In plain terms: your documents are stored securely for as long as your paid subscription is active. If you cancel, you have 30 days to download anything important before it may be deleted. The “retained forever” language refers to retention for the life of your subscription — it doesn't mean FairFirm guarantees your files against events like a major cloud provider outage or the platform shutting down. This is standard for any cloud storage service. The important thing: always keep copies of documents you can't afford to lose.

20. Dispute Resolution and Arbitration

Dispute Resolution

Step 1 — Informal resolution: Before starting any formal proceeding, the party raising the dispute must send the other a written description of it (to FairFirm at admin@fairfirm.org; to you at your registered email). Both parties will make a good-faith effort to resolve it informally for 30 days. This step does not apply to requests for urgent injunctive relief, and any limitation period is paused while it runs.

Step 2 — Consumers: If you use FairFirm for personal, family, or household purposes, you may bring an unresolved dispute in the small claims division of a court of competent jurisdiction (in Alberta, the Civil Division of the Alberta Court of Justice), in any other court that has jurisdiction, or, if you choose, by arbitration as described below. FairFirm will not require a consumer to arbitrate, and nothing in these Terms limits any right you have under consumer protection law to bring or join a court proceeding, including a class proceeding.

Step 2 — Business and enterprise users: If you use FairFirm in the course of a business, profession, or trade (including Deep Scans purchased for a business and all enterprise tiers), any unresolved dispute will be resolved by binding arbitration under the rules of the ADR Institute of Canada, on an individual basis only and not as a class, consolidated, or representative proceeding. Either party may still bring a claim within the small claims limit in court instead.

Arbitration details: Where arbitration applies, it is seated in Edmonton, Alberta, Canada, may be held by video conference, is conducted in English before a single arbitrator, and is governed by the Arbitration Act (Alberta).

What this means for you

In plain terms: if you're unhappy with something, the first step is always just emailing us — admin@fairfirm.org — and giving us 30 days to make it right. If that doesn't work and you're an individual using FairFirm for yourself, you keep your normal right to go to court, including small claims court. Arbitration is an option you can choose, not something we force on you. Business and enterprise customers agree to individual arbitration instead.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta, Canada, and applicable federal Canadian law, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

22. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions of these Terms will remain in full force and effect.

23. Entire Agreement

These Terms of Service, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and FairFirm with respect to your use of the Platform and supersede all prior agreements, representations, and understandings. Enterprise users are also subject to any additional enterprise terms provided at signup.

24. Assignment and Successors

FairFirm may assign or transfer these Terms, and any rights and obligations under them, without your consent: (a) to the incoming principal under the planned ownership transition described in the Operator Identity section; (b) to a corporation, society, or other entity formed to operate the Platform; or (c) in connection with a merger, reorganization, or sale of all or substantially all of the Platform's assets. Any assignee must take on all of FairFirm's obligations to you under these Terms and the Privacy Policy, including the Credits Discontinuation commitment. FairFirm will notify you by email of any assignment that changes the operator.

You may not assign or transfer your account or these Terms without FairFirm's prior written consent. These Terms bind and benefit the parties and their permitted successors and assigns. Every reference to “FairFirm” includes the operator from time to time.

25. General Provisions

  • (a) Feedback. If you send FairFirm suggestions, ideas, or feedback about the Platform, FairFirm may use them without obligation to you. This does not give FairFirm any right to your documents or personal information beyond what the Privacy Policy allows.
  • (b) Third-party services. Payments are processed by Stripe and are also subject to Stripe's terms. FairFirm is not responsible for third-party websites or services linked from the Platform, including legal aid organizations you choose to contact.
  • (c) Early-access features. Features labelled beta, preview, or early access (for example, Silent Coach when launched) may be incomplete, may change, and may be withdrawn at any time. They are covered by these Terms, including the AI Output Disclaimer and Limitation of Liability.
  • (d) Survival. Sections that by their nature should survive termination survive it, including the Credits Discontinuation commitment, Limitation of Liability, Disclaimer of Warranties, Indemnification, Intellectual Property, Dispute Resolution, and Governing Law.
  • (e) No waiver. If FairFirm does not enforce a provision at any time, it does not waive the right to enforce it later.
  • (f) Notices. FairFirm will send notices to the email address on your account; you are responsible for keeping it current. Legal notices to FairFirm must be sent to admin@fairfirm.org. A notice by email is received when sent, unless the sender receives a delivery failure.
  • (g) Copyright complaints. If you believe content on the Platform infringes your copyright, send a notice to admin@fairfirm.org identifying the work, the content, and your contact details. FairFirm will respond in line with the notice-and-notice regime under the Copyright Act (Canada).
  • (h) Language. The parties have requested that these Terms be drawn up in English. Les parties ont exigé que les présentes conditions soient rédigées en anglais.

26. Contact

For questions about these Terms, disputes, billing issues, or legal notices, contact FairFirm at:

Email: admin@fairfirm.org

Also read: Privacy Policy | Cookie Policy

General information only. Please consult a qualified legal professional for advice specific to your situation. FairFirm is an AI tool, not a law firm.